We are here to help and can provide you with guidance or direct you towards relevant information. Although we will always endeavour to give you the best possible advice, the responsibility of ensuring that you are adhering to legislation, building regulations or best practice remains with you. Please note that any advice given by us is only based on the information you provided us with and applies within the framework of UK regulations and standards.
There are regulations requiring the regular maintenance of some fire safety products and you are responsible for setting up maintenance programmes for these products once purchased from us. To help you manage your maintenance schedule, Henry Wolfe offers a free reminder service and free online fire safety logbooks. You are responsible to set these systems up correctly and follow their instructions. This service provision might be discontinued by Henry Wolfe at any time without notification or the communication between our systems and yourself might become faulty. You are therefore responsible to monitor that you receive the reminder and support messages from Henry Wolfe.
Some fire safety products must be installed by competent installers. You are responsible to arrange competent installation where required by regulations. For example, all mains-powered electrical fire safety equipment must be installed by competent electricians.
Henry Wolfe can offer the install of most of our fire safety products. Please select the relevant online offers or ask our support staff for the install to be booked in.
This policy is designed to encourage our customers to use all their firefighting and rescue equipment without any consideration of costs to limit the impact of a fire. We see it also as a way of helping our customers through a difficult time and supporting them through the entire life cycle of the fire safety products sold by us. By claiming replacement products you agree to allow Safelincs to publicise the support case, including photographs, anonymously.
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us. To claim your free replacement or repair, please send us the fire report of the fire brigade or other evidence of the fire as well as a documentation and photos of the fire safety products affected.
'Affected fire safety equipment' includes: fire fighting equipment used to fight the fire, fire escape hoods used, any fire safety equipment including detectors marked by smoke or damaged through the fire fighting process, any passive fire protection triggered by the heat of the fire, any fire escape equipment damaged during the escape from the fire, any carbon monoxide detectors exposed to smoke from the fire.
Exclusions:
The delivery charge for your order depends on where you live, the total weight of the order and your selected shipping method. Please see table below.
We offer free delivery for many products. When an item with ‘free delivery’ has been added to an order, the whole order will be shipped without delivery charge, as long as the weight bracket is not exceeded. If the weight bracket is exceeded, the amount saved by the free delivery is credited against the overall delivery charge.
There may be a higher delivery charge if you live on an island or in a remote location of the UK. Please see our list of "Islands and remote location" postcodes.
Postal codes starting with: BT, GY, HS, IM, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56, JE, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PH42, PH43, PH44, TDCU, ZE
| Method | Weight | Mainland UK | Islands and remote locations |
|---|---|---|---|
|
Economy (3 - 5 working days)
3:30pm cut-off time Dispatched Monday to Friday |
Up to 5kg |
£3.90 ex VAT £4.68 inc VAT |
£3.90 ex VAT £4.68 inc VAT |
|
Express (1 - 2 working days)
4:30pm cut-off time Dispatched Monday to Friday |
Up to 10kg |
£6.50 ex VAT £7.80 inc VAT |
£15.00 ex VAT £18.00 inc VAT |
|
Express (1 - 2 working days)
4:30pm cut-off time Dispatched Monday to Friday |
10 to 20kg |
£7.50 ex VAT £9.00 inc VAT |
£18.00 ex VAT £21.60 inc VAT |
|
Express (1 - 2 working days)
4:30pm cut-off time Dispatched Monday to Friday |
20kg + |
£9.00 ex VAT £10.80 inc VAT |
£22.00 ex VAT £26.40 inc VAT |
Please note: Fire Doors supplied to England have a delivery charge of £90.00 (ex VAT) per batch, independent from the quantity. Fire door deliveries to Scotland, Northern Ireland and Wales might require a transport surcharge. We will contact you should this be the case to allow you the choice of either cancelling the order or to agree to the surcharges.
Fire safes have free standard delivery (for mainland UK, only), with additional, individually priced options for delivery over steps or hand-carried deliveries.
You can leave special delivery instructions for your order but you are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.
If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.
Any returns within the UK should be sent, together with your original order details, to:
Henry Wolfe
33 West Street
Alford
Lincolnshire
LN13 9FX
United Kingdom
Cancellations happen and we are happy to work with you to keep the impact for both you and Henry Wolfe.
If you let us know at least 48 hours in advance that you are not able to keep the planned appointment, we will re-arrange the appointment for you with no additional cost. However, if less than 48 hours’ notice is given or our engineers arrive on site as agreed and our customer is not in, we will charge customers a £40 call-out fee.
Training events require significant preparation and often include hotel stays for our trainers. We therefore will charge the full training course costs if a training event is cancelled with less than 48 hours’ notice or if it is not attended.
We will always try to do everything right first time. Sadly, errors can still happen. If we make an error, we promise that we will do our best to rectify the situation as soon as possible. We will discuss the possible solutions with you and then agree the corrective actions together. We will also keep a record about what has been agreed in our customer database so that we can always continue our discussion with you at a later date should the need arise.
Please notify us of any complaints by e-mailing us at complaints@safelincs.co.uk and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.
Safelincs offers its customers a free minimum 5 year warranty on essential fire safety products. Many of the extended warranties are exclusive and only available from Safelincs.
The products covered by the minimum 5 year warranty are:
The above warranties are underwritten by Safelincs. Claims against the warranties need to be made through Safelincs. You do not have to fill in the manufacturer's warranty forms to qualify for our warranties.
Our free extended warranties do not restrict your statutory rights in any way.
Covered by our warranties are:
Excluded:
We will not cover the cost of installation of replacement components supplied as replacements under this warranty
To be covered by our warranty, fire extinguishers must be installed, maintained and periodically refilled in accordance to the manufacturer’s instructions. Any replacement components fitted in the process of maintenance are not covered by our warranty. Accidental damage and misuse of fire extinguishers are also not covered.
For metal extinguishers the warranty extends 5 years from the date of purchase up to, but exclusive of, the first extended extended service due after 5 years.
For extinguishers with a 10 year warranty (eg P50 service-free extinguishers): The warranty extends 10 years from the date of purchase up to, but excluding, the second extended service due after 10 years.
To make a claim, please contact Safelincs with your invoice number and inform us about the defect. We will discuss the case with you and will agree on a solution for you. You might be asked to provide photos before we can establish the best way forward.
We will either arrange free repair/free replacement for your product or request the return of your product for further analysis. This choice is at Safelincs’ discretion.
Should Safelincs ask for a product back for further analysis or repair, Safelincs will arrange and pay for the transport and the subsequent return.
Should a product be returned to us without being defective, we will return the unit to the customer at cost.
The warranty still applies; the goods, however, must be sent to us at the customer's expense for repair or replacement and the return shipment must be paid for by the customer.
We offer a range of payment options including Visa, Visa Debit, Mastercard, Solo, Maestro, Visa electron, American Express, Google Checkout, PayPal and Proforma
All our credit card transactions handled by Sagepay, one of the market leaders in secure online transactions. The transfer of the purchase details from our website to Sagepay are encapsulated using Sagepay's own encrypted and digitally-signed protocol. Any communication between the shopper and Sagepay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
If you should have any questions regarding security, please contact our team on security@henrywolfe.co.uk
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act (2018). We are voluntarily registered as a data controller in the Information Commissioners data protection register with registration number Z9733716. Visit the register here: https://ico.org.uk/ESDWebPages/Entry/Z9733716.
Safelincs Ltd
33 West Street
Alford, Lincolnshire
LN13 9FX
data-protection@safelincs.co.uk
Processing data can mean collecting, storing and using your data. We only do so to perform tasks you want us to perform. These include one or more of the following:
We do not store any payment data such as credit or debit card numbers on our servers. Instead, we use third party payment processors who have been vetted to meet the highest security standards.
To help prevent fraud and diagnose errors, your IP address may be recorded in our web logs.
We also process some data in a statistical manner through Google Analytics to understand how we can improve our web site for visitors and present products and information that is relevant and record visitors coming from adverts. IP addresses and referring URLs are used to achieve this.
We do not sell or share your data with any third parties. Some external companies are contracted by us to achieve tasks such as delivery and online payments and where we have to share customer information with them, this is covered by a Data Protection Contract.
We will only contact you to communicate with you about your order, product or service we offer or in any other situation you've specifically requested us to do so. We might also contact you if products you purchased from us or are serviced by us are due to be serviced again. We regard this as a step to keep you safe. Please let us know if you do not want to be reminded of service dates.
Most order information will be retained for 15 years. Because we deal with safety products and due to many items having extended warranty periods and the significance of possible safety recalls, we have come to the conclusion that it is in our customers' interests for us to securely store this data to be able to support them in the future. This data will not be used for any other purpose, including marketing, except where explicitly requested by you.
We do not record any telephone conversations, however, line managers will occasionally listen-in to conversations to help our staff improve their communication skills and level of service to you.
Cookies, also known as browser cookies or tracking cookies are small text files which are downloaded to your device (computer, phone, tablet, etc.) when you visit a website. The cookies then send data back to the website or other websites that recognise the cookie.
Cookies have many different uses, such as remembering a user's preferences, allowing efficient navigation and generally improving the user's online experience. They also help companies to identify how many people visit their website, and how they found it. Cookies cannot identify you personally.
More information about cookies and how to manage them can be found at allaboutcookies.org.
How do we use cookiesThe list below shows the cookies that are in use on our website, why we use them and how long they will stay active on your device.
| Name | Description | Expiration |
|---|---|---|
| __utma | This cookie contains a unique ID which is used to determine unique visitors to our site. The cookie is updated each page view | 2 years from set/update |
| __utmb | This cookie is used to create and continue a user session and determines the amount of time a user is on our site | 30 minutes from set/update |
| __utmz | This cookie contains information about how users reached our site. i.e. referring link, direct traffic or website search etc. | 30 minutes from set/update |
| PHPSESSID | This generic cookie allows us to create and maintain user's shopping carts and order information | When the browser is closed or restarted |
| jssCustomer | This cookie is used if a customer logs into our site and allows us to identify their session | 24 days from set/update |
| __cfduid* | This cookie is set by Cloudflare, our security and content delivery provider, to help deliver pages fast and securely | 1 year from set/update |
| SERVERID* | This cookie is set by our load balancer to ensure you use the fastest possible web server in our cluster | 1 year from set/update |
| CookieTabShown | This cookies is set after we first show our cookie tab on the web site so we don't bother you with it more than once | 30 days from set/update |
| IDontWantCookies | When you disabled cookies, we set this single cookie to tell our web site to not set any other cookies that may record personal information | 30 days from set/update |
* these cookies will not be deleted when using the Remove Cookies feature as they are required for our web site to work
You can remove your cookies using the Remove Cookies feature, found in the footer of our web pages. This will stop features like adding products to the cart and logging in from working, however. You can enable cookies again by using the same settings in the footer.
The data we process belongs to you. We want you to understand your rights and what options you have. You can make a request to view, erase, modify or restrict processing of data we hold about you and, where there isn't a legal obligation stopping us from doing so and where the request is reasonable, we will process your request within 30 days at no charge.
Please send requests to data-protection@safelincs.co.uk.
You also have the right to complain to your local supervisory authority. Here in the UK we are governed by the Information Commissioner's Office (ICO).
We take data security very seriously. We use web hosts with numerous ISO and PCI certifications, including ISO 27001 (information security management). All data transmission, both public facing and between our internal systems is done over a secure connection. Where technically feasible, we also encrypt all user data to industry standards or higher.
At Safelincs, we endeavor to surpass the minimum requirements for current data protection regulation compliance. We train our staff in data protection principles from the first day of employment and we perform impact assessments and record our activity on all personal data processing on our bespoke data protection management system.
If you have any questions or comments about your privacy or data protection, please email the data protection team.
We charge UK VAT at 20% (VAT no GB827 6397 88).
Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Island delivery location.
Last updated: 14/02/2022 (v1.5). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.
